Customer Feedback

We always strive to complete every customer interaction and journey; be it a short hop into town on the bus or a long distance excursion by coach to a high standard, from initial contact to the end of service.

We care about our performance, and customer satisfaction and genuinely appreciate all feedback positive, neutral, and negative. It helps us to know what is going right, or what we can aim to improve on.

We do accept that despite all best efforts and all the quality policies and procedures we put into place, occasionally some times things can go wrong and fall short of expectations.

If you have been unhappy with your travel experience or any aspect of our services, we would like to know what went wrong, and how we can make it right.

For all customer feedback you can use the form below to send us a message

You can also find a full list of ways to contact us on our ‘Contact Us’ Page

You can also find our full Complaints Policy and other useful documents below.